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THE COMPUTER SAYS NO!! Or HOW NOT TO TREAT A CUSTOMER 101
Notes from Andy
I do appreciate there are far bigger nastier banking stories than this that have occurred recently.
Please do click the hyperlinks as they make this tedious story less boring.
Three weeks ago Diane and I decided to write off some debts by increasing the mortgage on this house before we sell it as credit card companies are ramping up rates at an alarming 1979 type rate.
As both our children have now left home we want to move away from the pollution and pressure of London, back to the countryside where we are both happier.
So Diane went to the bank we have both used since I was 18.(I am now 52)
During that time my account has NEVER been overdrawn, and we have NEVER
EVER not paid a bank bill, during the peak of my powers, I often passed
transactions worth over £2million pounds through this account.
At this point my GUT (and my gut is BIG) was to say NO. Sadly I failed to
listen to my gut and fixed to meet this power mad very short person.
’ look like the
They have a disabled button on the wall, I pressed it! The door flew open
and nearly killed an old lady who was queuing inside (she later told me she was
83) I gently nudged through the door and then "it" (the HEAVY bank security door
/ not the old lady) began to beat me every 5 seconds until I had shoved my way
passed the old lady into the bank.
The meeting room to meet Mr Rashid was up a flight of wooden stairs.
So I found a corner and waited!
Yes I know we all hate banks at the moment BUT this bank has been THIS BAD
for 34 years.
The young chap had returned to tell me he had been informed!
I could see myself on CCTV camera.
Because there was no way of getting to his office, he then held "our" meeting in the corridor and in an odd window box with a PC in it.
BUT not before he had made a HUGE display of shifting the dehydrated plant troughs.
It became obvious at this point that despite LOTS (10 or more) promises he had done NOTHING to process our loan query.
(I am still sitting in the corridor surrounded by people I went to school
with 47 years ago).
FINALLY HE PRESSED THE WINDOW BOX PC ENTER KEY (the whole process had
taken over 40 minutes)
I was beyond getting angry at this stage and also in serious need of a toilet (there are none that are accessible within HSBC or within 880 yards of the building). So I left and returned home (having again risked life and limb in the drop kerb free precinct.)
I dialled another bank on my return home and without meeting they agreed
to replace the entire loan for approx 70% of the HSBC cost.
A 34 year customer (man and boy) and his entire family, lost because of one employee's bigotry and intolerance.
P.S. As an addendum my wife was telephoned today by Mr Rashid and he apologised to HER and offered her the loan. He then asked if she could give him my number. She declined to do so and explained she felt it was not a good idea.
Reach Andy by email to comment: email@example.com